Service Disruption - Degraded performance with API

Incident Report for Transmit SMS

Resolved

This incident has been resolved.

Posted Feb 22, 2024 - 20:20 AEDT

Update

All systems are operational

Posted Feb 22, 2024 - 20:18 AEDT

Update

Engineers are actively working on restoring full functionality to shortened URL services.

Posted Feb 22, 2024 - 16:17 AEDT

Update

API single sends starting to flow through gateway as normal. Engineers are actively working on restoring full functionality to shortened URL services.

Posted Feb 22, 2024 - 14:47 AEDT

Update

Engineers are continuing to work on a fix for this issue. Expect next update 3pm AEST.

Posted Feb 22, 2024 - 14:13 AEDT

Update

Engineers are continuing to work on a fix for this issue. Expect next update 2pm AEST.

Posted Feb 22, 2024 - 12:47 AEDT

Update

Engineers are continuing to restore API functionality. Expect next update 12:30pm AEST

Posted Feb 22, 2024 - 11:44 AEDT

Update

The engineers have identified root cause and are working on a solution. Expect next update 11:30am AEST.

Posted Feb 22, 2024 - 10:32 AEDT

Update

We are continuing to work on a fix for this issue.

Posted Feb 22, 2024 - 09:50 AEDT

Identified

We have identified an issue that is affecting a portion of API sending. Our engineers are working to resolve this issue.

Posted Feb 22, 2024 - 09:46 AEDT