SMS Delays

Incident Report for Transmit SMS

Resolved

Delayed messages and DLRs are all processed and no regression was detected.
Posted Feb 26, 2020 - 20:10 AEDT

Update

We are continuing to monitor for any further issues.
Posted Feb 26, 2020 - 19:35 AEDT

Monitoring

A fix for the issue has been implemented now and we are monitoring as SMS behaviour stabilises. Delayed messages and DLRs will be processed over time.
Posted Feb 26, 2020 - 18:11 AEDT

Investigating

We are currently experiencing delays in SMS delivery. We are investigating the root cause with upstream providers and will update as information comes to hand.
Posted Feb 26, 2020 - 16:25 AEDT