Resolved
No regression of the issue has been detected and fail-safes have been implemented to prevent further incident.
Posted Nov 13, 2019 - 18:22 AEDT
Monitoring
Full platform and API functionality has now been restored. Our teams are monitoring for stability and any regression on the issue.
Posted Nov 13, 2019 - 16:37 AEDT
Identified
We are currently experiencing an unexpected outage across our platform and API. A root cause has been identified and a fix is being actively deployed. Further updates to follow.
Posted Nov 13, 2019 - 16:30 AEDT
This incident affected: Australia (SMS, MMS, API, Integrations, SMPP, Virtial Mobile Numbers), New Zealand (SMS, API, Integrations, Shortcodes, SMPP), USA (SMS, Shortcode, Virtial Mobile Numbers, API / Integrations), Singapore (SMS, API, Integrations, Virtual Mobile Numbers), Philippines (SMS, API / Integrations), United Kingdom (SMS, Virtual Mobile Numbers, API / Integrations), and Hong Kong (SMS, API, Integrations, Virtual Mobile Numbers).