Resolved
No regression of the issue has been detected and fail-safes have been implemented to prevent further incident.
Posted Nov 13, 2019 - 18:22 AEDT
Monitoring
Full platform and API functionality has now been restored. Our teams are monitoring for stability and any regression on the issue.
Posted Nov 13, 2019 - 16:37 AEDT
Identified
We are currently experiencing an unexpected outage across our platform and API. A root cause has been identified and a fix is being actively deployed. Further updates to follow.
Posted Nov 13, 2019 - 16:30 AEDT
This incident affected: Hong Kong (SMS, API, Integrations, Virtual Mobile Numbers), Philippines (SMS, API / Integrations), United Kingdom (SMS, Virtual Mobile Numbers, API / Integrations), Singapore (SMS, API, Integrations, Virtual Mobile Numbers), Australia (SMS, MMS, API, Integrations, SMPP, Virtial Mobile Numbers), New Zealand (SMS, API, Integrations, Shortcodes, SMPP), and USA (SMS, Shortcode, Virtial Mobile Numbers, API / Integrations).